Shipping policy
Processing and Shipping is 7–10 business days in total. We offer flat rate economy shipping on all orders.
Orders placed after 12PM on Friday or over the weekend will begin processing on Monday.
Orders placed during sales or holiday periods may take an additional 2–3 business days.
After your order ships, you’ll receive a confirmation email with your tracking details. Please make sure your email is entered correctly at checkout and check your spam folder if you don’t see it.
Order Cancellations: Orders may only be canceled within 24 hours of purchase. After this time, cancellations are no longer accepted. Once your order has been delivered, you may initiate a return through our Returns tab.
- Pre-Order Ship Dates:
Pre-order items with listed ship dates (e.g., “Ships 1/1”) are estimated and subject to change. The 7–10 business day processing and shipping timeframe begins from the stated ship date listed in the product name or description, not the purchase date.
Please note: Orders containing both pre-order and in-stock items will be shipped once all items are available.
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Yvelux is not responsible for any shipping delays once the the package has been shipped, scanned, and provided to the carrier
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In the event your package is missing/lost, contact USPS to begin the missing mail search
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Please confirm your shipping address is correct at checkout. Once your order has been placed, we can not make any changes to the shipping address
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If your package has been marked "Return to Sender" due to an incorrect address. please contact us. Shipping will have to be purchased again to reroute the package. We do not honor returns through Package refusals, as we are unable to track packages this way. Contact us for returns where a new return label will be issued.