Shipping policy


 

Standard Processing & Shipping time: 7-10 business days not including weekends or holidays.

Orders placed during sales take an additional 2-3 Days to be processed and shipped due to high volume

 Orders placed after Friday 2pm PST or during the weekend begin processing Monday.

                            Can I Expedite my Order?
Only Economy standard shipping is available at this time. We cannot guarantee anything sooner than the time frame listed above. 

I Changed My Mind, I No longer Want My Order
No Order Cancellations after 24 hours. 20% restocking fee will apply. Once items are received, initiate return in our “returns tab”. 


-PRE-ORDER SHIP DATES:
 Pre-Order (Ship Dates) are Estimated and  Subject to change. The Shipping and processing time frame listed above, begin from the ship date located in the item name and description.

Ordering a pre-order item with regular stock items will hold back the entire order. To arrange separate shipments, please contact us

Orders are processed pending item availability and payment approval. If item becomes unavailable during this time period, your order will be refunded. Orders placed on Friday or over the weekend begin the processing time on Monday. During high volume periods, product availability may be subject to change while your order is being processed.


Tracking Numbers are issued during and/or after processing, if tracking status has not updated please allow the full time frame.

If it has bypassed 10 days on non-sale orders or  14 business days on sale orders and you have not received your items or any shipment information, contact us via email: info@yvelux.com
       

                

 My Package says Delivered, But I have Not Received it.
  • Yvelux is not responsible for any shipping delays once the the package has been shipped, scanned, and provided to the carrier
  • Yvelux will help to assist you in replacement in the event your package is missing/lost.  However, customer will have to file a dispute with USPS
  • Please confirm your shipping address is correct at checkout.  Once your order has been placed, we can not make any changes to the shipping address
  • If your package has been marked "Return to Sender" due to an incorrect address. please contact us. Shipping will have to be purchased again to reroute the package. We do not honor returns through Package  refusals, as we are unable to track packages this way. Contact us for returns where a new return label will be issued.