Shipping policy
Order Processing: 3–5 Working Days
Working days exclude weekends and holidays. Orders placed Friday-Sunday begin processing on Monday. Please take note of any observed holidays.
Once processing is complete, you will receive an email with your tracking information.
Shipping & Delivery: 4–5 Working Days
Once you’ve received tracking and your order has shipped, please allow an additional 4–5 working days for delivery.
Total Estimated Delivery: 7–10 Working Days
During sales, orders may require an additional 2–3 business days for processing due to high order volume.
Order Cancellations:
Orders may only be canceled within 24 hours of purchase. After this time, cancellations are no longer accepted.
- Pre-Order
Pre-order items with listed ship dates (e.g., “Ships 1/1”) are estimates and subject to change.
Our processing & shipping timeframe listed above, begins from the pre-order ship date listed in the product name or description, not from date it’s purchased.
Please note: Orders containing both pre-order and in-stock items will be shipped together once all items are available. While we strive to meet the time frame provided, By purchasing a pre-order item, you acknowledge that these dates are subject to change.
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Yvelux is not responsible for any shipping delays once the the package has been shipped, scanned, and provided to the carrier
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In the event your package is missing/lost, contact USPS to begin the missing mail search
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Please confirm your shipping address is correct at checkout. Once your order has been placed, we can not make any changes to the shipping address
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If your package has been marked "Return to Sender" due to an incorrect address. please contact us. Shipping will have to be purchased again to reroute the package. We do not honor returns through Package refusals, as we are unable to track packages this way. Contact us for returns where a new return label will be issued.